Hari ini topik mengenai pekerja KFC menumbuk pelanggan di i-City sangat panas. Di blog, Facebook mahupun forum-forum kebanyakkannya membicarakan mengenai hal ini.
Siapa salah dan siapa betul? jika diikut pada kata-kata ‘customer always right’ maka sudah terang-terang pekerja berkenaan yang bersalah. Tapi perlu juga diingatkan yang pekerja KFC itu juga hanyalah manusia biasa yang ada hati perasaan dan juga letih bekerja.
Belalang temui dua jawapan berbeza mengenai apa yang berlaku pada pelanggan dan pekerja KFC itu. Satu datangnya dari orang yang mengakui sebagai pelanggan yang ditumbuk dan satu lagi datang dari mereka yang mengakui sebagai saksi ditempat kejadian.
Baca dan analisa sendiri…
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Tulisan pelanggan yang dipukul di forum Lowyat-
KFC Staff & Customers issues…
当时我和老婆，还有妹妹在9:45pm到KFC吃晚餐，到了店里就看到人山人海在排队。由于我们都买了I-City的優惠券(有包括KFC的)，所以就去排队了
(付了钱，没办法)。
在排队的过程中，看到了那些工作人员慢条斯理的在工作，心想应该少说也要排上半个小时也不定。其实他们有足够的员工，只是有些员工在后面，不知是开会还是谈天，看到那么多人也不会来帮手(包括那位經理)。在排队的客人已经不耐烦了，每个人都有微言。。。
我看了时间，已经10.20pm了，排队的人数也没有多大的进展。我看了里面的炸鸡已经没有了，工作人员说要等20min才会有。天啊，还要等。。。为什么不能炸多一点呢?!大约10.45pm，新炸好的炸鸡已经来了，不过只有辣的(无言)。。。
时间差不多到10.53pm(我看了时间)，要到我的时候，前面的客人就觉的奇怪，因为已经没多少的炸鸡了，就去问了员工，员工也不清楚，就去问里面站着的员工，他才说没完了，同时那位經理也没有解释。
。。
这时候有客人就已经破口大骂了，里面的员工就大声回应: sudahhabis, u mau apa lagi！我也忍无可忍的骂他们为什么没完了都不出声，那位經理也没有出声。。。我就再骂他们: iniapa service?
他 们就很不爽了，就有员工说: mau gaduh ke? 也有员工拿了支铁要打我。这时候就有个员工在门后面讲了:kalau mau makan, buat sendiri lah BABI! 我就更生气了，我要上前理论的时候，我老婆就拉我出去，不要再跟他们争吵。。。
到了外面的时候，我觉得这是什么服务态度，而且还骂BABI，是不是有种族歧视啊?!我就再进去要求他们道歉
: sini ialah KFC, macam service ah? Tak say sorryah? 但那位經理也没有理会我的要求，一直站在里面。然后有几位员工说:mau gaduh ke, mau gaduh ke, BABI… 然后我就说: saya mau panggil POLISsekarang. 他们就冲出来打人了
(看影片就知道了)
我的老婆为了帮我也扭到手了，也骂了他们: megapa macam, megapa
mau gaduh?! 他们连我们都要打，幸亏有其他人在拉住。我就告诉自己要忍住，因为打人是错的，先打人就更错！
然后就被一位A员工拉了出去就跟我说他们有朋友来着，叫我不要再进去了。另外一位B员工就来拉走A员工，叫他别多事。其实最痛心的事，不但没有人来帮忙，还被人说三道四的。还有人叫我们报警，我们也想啊，但是没有证据，报警也没有用啊。
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Translating…
Me, my wife and my sister went to KFC at 9.45 pm to have our dinner. When we arrived there, it was already packed. Since we already bought I-City coupon book(?), which contain a KFC voucher as well, we decided to wait.
While in the process of lining up, I noticed that the workers are working extremely slow, thinking to myself that I will probably need to wait for another 30 minutes or so. Actually, the I-City KFC branch did have enough workers, but I don’t know if the workers behind the counter are either having a meeting or a chat, not even one of them come out to help, including the manager. The people waiting in line are starting to get frustrated.
At around 10.20 pm, most of the fried chicken has finished and the worker said to wait another 20 minute for more. My god, still need to wait…. why can’t they just fry more?! I thought. At 10.45 pm, fresh batch of fried chicken is out, but only spicy flavor.
10.53 pm, almost my turn when the customer in front me noticed that there is hardly any fried chicken left. When the customer asked the worker, the worker asked the people in charge at the back, only to say that they are out of stock.
At this moment, some customer start to scold the worker, with the worker inside screamed : ” Sudah habis, you mahu apa lagi! ” (It’s already finished, what more do you need?) Unable to contain my self, I decided to scold them as well, stating that if it’s already finished, why doesn’t the manager or the worker inform us and finally saying : ” Ini apa service? ” (What kind of service is this?)
One of the worker replied : ” Mahu bergaduh ke? ” (Want to fight?) Some of the worker also decided to take steel bar getting ready to attack me. At this moment, one of the worker from behind said : ” Kalau mahu makan, buat sendiri lah BABI! ” (If you want to eat, go make it yourself you pig!) Upon receiving that reply, I was more angry, but my wife manage to drag me out while advising me to not argue with them.
Outside, the more I think about, the more mad I get, I get back inside to demand an apology.
I said : ” Sini ialah KFC, macam service ah? Tak say sorry ah? ” (What kind of service is this? Not even an apology?) The manager ignored my question while the worker replied: ” Mahu gaduh ke, mahu gadug ke, BABI… ” (Want to fight? Want to fight? You pig… ” I replied: ” Saya mahu panggil polis sekarang. ” (I’m going to call the cops).
*Video play*
In order to help me, my wife scold them : ” Mengapa macam, mengapa mahu gaduh?! ” (Why like this, why do you guys want to fight?!) Luckily for us, someone managed to stop them from hitting me and my wife after that. I resisted myself from hitting them because hitting a person is wrong, but hitting back a person is worse!
Another worker came to us, telling us that their friends are coming, threatening us to get out now before it’s too late. B worker drag A worker back, telling him don’t be so busy.
What hit me the most isn’t his kick or punch, but the fact that everyone at there was simply standing and watching, not helping. Some called me to report to the police but there was no evidence. That is the reason why I did not report to police.
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TLDR;
- Want go eat KFC
- Worker slacking
- Out of stock, no inform customer, rather let them wait until their turn only to tell them
- Scold them, got scolded back with words like BABI
- Demand apology, get whack instead
- No one help, no evidence, can’t report police
- Sumber
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Print screen saksi kejadian-
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- Sumber
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a’ah.. kat blog serius pun ada comment dari saksi.
katanya, this chinese guy maki2 staff tu guna ‘bapak2′.
mencabar la guna mak bapak semua. macam mana budak tu tak marah kan.
sebab tu cina2 lain tak back-up dia sebab diorang tau tindakan tu salah.
macam mana kejadian ni blh berlaku ?..mama pengurus diaorg ek?..dah tahu ramai customer di KFC icity tu sepatutnya tambahlah pekerja mereka lagi !!..sebenarnya tak bolih nak salahkan satu pihak je..percaya tak mama pernah terkena kat KFC giant klang, pekerja banglanya goreng ayam tak masak !!!,masa tu rasa nak pergi KFC pulangkan ayam tu balik..huk2x..begitu juga kat jusco Bkt tinggi Klang..terpaksa tunggu lama sangat !!! memang service mereka tak memuaskan sekarang ni..kalau tak berminat,jgnlah kerja kat sana !!..ehem rasa marah pulak..huk2x..
kalau servis KFC tak memuaskan, ada juga betulnya. tapi pelanggan pun kena fikirlah juga keadaan pekerja yang bekerja berhempas pulas di dapur.
Jadi begini bila masing2 nak tunjuk belang dan tak puas hati.
Dua-dua salah. Pekerja salah, pelanggan pun bersalah. Jadi kalau nak minta maaf, kena dua-dua minta maaf sama-sama.
Memang dua-dua salah pon…tapi aku tak de kat situ and aku tanak komen pasal tu.. Aku nak share je pasal pengalaman aku berkenaan kfc ni…pekerja dorg, service memang selow r.. Walaupun tak ramai customer tunggu pon dalam stgh jam bru dpt.. Yg kt dapo tu bole siap pgg fon men msg kdg duk bgurau senda..annoying gila..nk keje buat cr nk keje..mana2 sama je.. Beli drive thru ok sikit r..cpt dpt..